Privacy Policy

1. Introduction

At WorkNest, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our freelancing platform.

2. Information We Collect

Personal Information

• Name and email address
• Profile information (skills, experience, portfolio)
• Payment information (processed through secure third-party providers)
• Communication preferences
• Location information (when provided)

Usage Data

• Project history and interactions
• XP points and level progression
• Platform usage patterns
• Device information and browser type
• Log data and IP addresses

3. How We Use Your Information

• To create and maintain your account
• To facilitate project matching and collaboration
• To process payments and transactions
• To improve our platform and user experience
• To communicate important updates and notifications
• To prevent fraud and ensure platform security
• To comply with legal obligations

4. Information Sharing and Disclosure

We may share information with:

• Other users (as necessary for project collaboration)
• Payment processors (secure, encrypted transactions)
• Service providers who assist in platform operations
• Legal authorities when required by law
• Business partners (with your consent)

We do NOT sell your personal information to third parties.

5. Data Security

• Industry-standard encryption for data transmission and storage
• Regular security audits and updates
• Access controls and authentication measures
• Secure payment processing through PCI-compliant providers
• Regular backups and disaster recovery procedures

6. Your Rights and Choices

• Access your personal information at any time
• Update or correct your profile information
• Delete your account (subject to legal retention requirements)
• Opt-out of marketing communications
• Request data portability
• Object to certain data processing activities

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and preferences
• Analyze platform usage and performance
• Personalize your experience
• Enable essential platform features

You can control cookie settings through your browser preferences.

8. Data Retention

• Account information: Retained while your account is active
• Project data: Retained for 7 years after project completion
• Financial records: Retained as required by tax and accounting regulations
• Communication history: Retained for dispute resolution purposes
• Deleted accounts: Data removed within 30 days (except legal requirements)

9. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses and adequacy decisions.

10. Children's Privacy

WorkNest is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

11. Third-Party Services

Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through platform notifications or email. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Information

For privacy-related questions or concerns, please contact our Data Protection Officer:

• Email: privacy@worknest.com
• Address: WorkNest Technologies Pvt. Ltd., New Delhi, India
• Response time: Within 48 business hours

14. Your Data Protection Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to be informed about data processing
• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making